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Are there private showers for my household group?
Yes you can book a private shower and loo reserved for your group only, that is locked with access for your group only during your stay. These are deep cleaned between breaks and cleaned very regularly during your stay. Private bathrooms are limited and are an additional fee of £169 per stay.

Can I reserve a room without payment?
We’re afraid not

What time is check in / out?
Check-in is 4pm on a Friday or a Monday. Check out is 10am on a Friday or a Monday

Can I have my tent for less nights?
Because we can’t re-let the room for vacant nights, we’re afraid not. It’s the same price no matter how many of the nights you use it for but it will be ready and waiting for you when you arrive

Can I request to be sited with friends?
We will make best endeavour to locate groups in close proximity based on request. This is more likely if you book the same type of accommodation i.e. all book deluxe tents

Can we pre-book meal packages and activities?
Meal reservations can be booked prior to arrival. We will contact guests to outline how this can be done.

Can I arrive at any time?
You can arrive any time from 4pm

Will there be help available to carry my luggage?
Our team will be available to help you with your luggage.

Can I park next to my room?
We’re afraid not. Our car park field is adjacent to the hotel field so you can visit your car easily during your stay.

Can I bring alcohol and food in with me?
There is no self-catering allowed. Please enjoy the Pop-Up teams offering.

Will there be a bar / food?
Yes – We will be providing the bar and restaurant in the Pop- Up Hotel – it will be open from breakfast till late.

Are the toilets / showers open 24 hours a day?
Yes – hot showers and fresh water toilets are available 24 hours a day and cleaned regularly throughout the day.

Will there be power in my room?
Unfortunately not, do bring lots of power packs.

If there isn’t power in rooms how can I charge my devices?
Power will be available in the shared areas but you should stay with your devices whilst they charge. A rechargeable power pack is a good option.

Are there fridges available for food / drink / medicine?
Not for food and drinks – unfortunately we do not allow self-catering. Should you need refrigeration for medicines, please contact our team.

Can I bring a gas or standard bbq?
We’re afraid not.

Can we bring a fire-pit or will there be communal fire pits for guests to sit around?
We’re afraid not

Do you provide lockers for valuables?
We’re afraid not.

Will there be water points to fill water bottles?
Yes.

Will there be wifi?
Limited to bar & restaurant areas, but there is 3G /4G signal so you should be able to use mobile devices if you have data.

Can I book for my teenage children if I’m not planning to join them?
At least one member of the group has to be at least 25 years old.

Can friends visit who aren’t staying at The Pop-Up Hotel?
Yes as long as they are pre-booked in the restaurant for a meal.

Are there local amenities nearby?
Yes - we will provide full details of local shops / facilities in the welcome information.

Do you operate a noise cut off time?
Because this is a family site we ask that guests do not play music after 9pm or gather near other tents after 10pm.

Can I bring my dog / pet?
Yes - a maximum of 2 well behaved dogs are permitted in a limited number of rooms. Please indicate that you wish to bring a dog when booking. Dogs should be kept on leads and owners must clean up after them. They are also not permitted on the beds or furniture. A security deposit will be required.

Can we book a room or rooms for a single sex group?
Bookings must meet the current COVID-19 government guidelines around households. See here - https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

Are outdoor chairs provided so that I can sit outside my tent?
Yes

 

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